How can we help?
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Getting Started
FAQ
Reach & Water
- ★ How far can OtO reach?
- How large of a lawn does OtO support?
- What kind of hose do I need to use with OtO?
- Can I connect OtO to an existing in-ground sprinkler system?
- How high is the apex? How high is OtO's water stream?
- How will OtO work with hard water?
Compatibility
- Does OtO require an external power source?
- Does OtO work with Alexa / Apple Homekit etc.?
- How do I set up multiple devices?
- How fast does my internet need to be to use OtO?
- Can OtO be run off of a rain barrel?
- Can I use the OtO app with a tablet?
Features
- ★ Can I schedule my zone to be watered multiple times a day?
- ★ What do I do with my OtO device in the winter?
- Can I use OtO on other plants, not just my lawn?
- Is there a 'seed' option for newly seeded areas?
- Can I control the amount of water OtO applies?
- Can someone steal my OtO?
Purchasing & Shipping
- Shipping Policy & FAQs
- What is your return policy?
- What is OtO's warranty policy?
- Refer-A-Friend Program
- Where can I buy OtO?
- What currency do you accept?
Troubleshooting
Troubleshooting Reach & Water Pressure
Troubleshooting Wi-Fi & Bluetooth
- Wi-Fi: Troubleshooting Guide
- Manual Water Now Not Working
- How do I enable hotspot on iOS and Android?
- My OtO device keeps disconnecting from my Wi-Fi network
- Can't see any Wi-fi networks in my list in the OtO app
- How to create the separate 2.4 GHz WiFi network
Daily Use
- ★ Does OtO still sell Solutions?
- ★ What do I do with OtO in the spring?
- ★ OtO flattening the grass/plants or moving seeds
- ★ My app says that OtO is offline
- Manual Watering Runs: Setup and Troubleshooting Guide
- Why is my new grass laying flat? (And what to do about it)
Setting up
- How to set & edit area zones
- LED Light Statuses
- OtO just spins around in a circle when running a zone
- App crashing on zone setup screen
- How to Transfer an OtO from One Account to Another
- How do I know what app version I'm on?