You can purchase your OtO device or any OtO Solution from our website. Order now and your package is expected to ship within 2-3 business days.
Tracking Orders
Within 24 hours of checkout, you will receive a purchase confirmation email with your order number, please use that number to view the status of your order here.
- When the order ships from one of our fulfillment centers, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available.
- We are doing everything in our power to ship customers their orders as quickly as possible. Once the item ships, please allow an additional 4-6 business days for delivery.
- Keep an eye on your tracking number. Kindly note we are not responsible for stolen or missing packages once the order has been delivered.
Shipping Rates
Shipping is FREE. There is no charge for shipping, customs or returns!
Shipping Locations & Currency
At this time, we are only shipping to the continental USA, Canada, Hawaii and Alaska.
- All our website and subscription prices are in USD
- We do not ship to P.O. boxes
- We do not ship to Puerto Rico or the US Virgin Islands
- Due to regulatory approval, Stop the Bites! our mosquito control solution is not available in Canada and Washington state
- Due to regulatory approval, Plant Food is not available at this time in Canada
If you are located outside the USA and Canada, please send us an email at care@otolawn.com so we know you're interested in bringing OtO to your region!
Frequently Asked Questions
Where can I find my order number?
Your order number is located in the email we've sent to you when you placed the order. It should appear in this format:
When will my subscription begin for pre-orders/backlogged units?
Your first bottle will ship with your device. Your subscription will not begin until you have your device, so there is no worry about paying for a subscription you can't use!
Can I cancel my order?
You can cancel your device order before it ships, however if the order has been shipped you'll need to follow our return process.
If you absolutely need to cancel your order after it ships, give us a call +1 833-473-3617 and we will do our best. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.
How can I cancel my subscription?
If you are looking to cancel your solution subscription, please refer to this article for instructions.
Can I change my shipping address or date of delivery after the item has shipped?
We know our customers want their products as fast as possible, so we optimize for order processing time. If your device has already shipped, the fastest and most effective way to change your shipping address or date of delivery is by signing up for UPS My Choice and speaking with them directly. Please note that we use Fedex to ship solution subscription orders.
With UPS My Choice you can:
- Receive proactive delivery alerts
- Manage your deliveries with a Delivery Planner
- Authorize shipment release
- Reroute and reschedule deliveries
- Provide delivery instructions to your driver
- Leave your packages with a neighbor
Can I expedite my shipping or get my OtO to ship sooner?
At this time, we do not offer faster shipping options. Thank you for your understanding!
I live in Ontario, can I pick up my package from your office?
Unfortunately, at this time we cannot accommodate in-person pickups.
My tracking number is not working.
My package is missing.
If your order tracker shows that your order has been delivered but the package has not been delivered, please check the following:
- Carefully check that the shipping address in the tracking link is correct (typos, missing apartment numbers, and zip codes are the usual culprits).
- See if there is a delivery slip or attempted delivery notice.
- Ask your neighbors if the package was delivered to them by mistake.
- Double check the surrounding area, all mailboxes and ask your family members if they picked up the package.
- Check security cameras to see if the package was delivered.
If you can’t locate the package after the order has been marked as delivered, contact your local authorities and FedEx to open an investigation (here's how in the U.S. or Canada).
Kindly note that we are not responsible for stolen packages. Once the carrier marks your package as delivered, it is your responsibility to ensure its safety. We recommend monitoring your tracking information closely and taking necessary precautions to secure your delivery.
Do you ship to P.O. boxes?
No. At this time, we do not ship to P.O. boxes.
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