OtO Lawn

Shipping Policy & FAQs

You can purchase your OtO device or any OtO Solution from our website.

  • As of July 31, we're sold out of OtOs! Avoid disappointment next year by pre-ordering your unit for an estimated delivery in February 2024.
  • Pre-order Terms: OtO Smart Devices are available for pre-order only. Upon checkout, your payment method will be fully charged for the item. However, should you decide to cancel your pre-order, you are fully entitled to do so at any time, with no additional costs or penalties.
    • Solution subscriptions purchased with OtO devices do not start until the device is shipped. You will receive your first bottle with the device, and the subscription will resume automatically on May 20, 2024.
  • Solution-only Orders: All solution-only orders ship in 7 business days. Your first bottle will ship immediately and the subscription will automatically pause and resume again on March 20, 2024 (if ordered before Oct 1, 2023) or May 20, 2024 (if started after Oct 1, 2023).

Tracking Orders

  • Within 24 hours of checkout, you will receive a purchase confirmation email and link to your Order Status Page.
  • When the order ships from our fulfillment center, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available.
  • All our USA orders ship from Ohio. All our Canadian orders ship from Ajax, ON.

Shipping Rates

Shipping is FREE. There is no charge for shipping, customs or returns!

Shipping Locations

At this time we are only shipping to US and Canadian addresses. 

If you are located outside the USA and Canada, please send us an email at care@otolawn.com so we know you're interested in bringing OtO to your region! 


Frequently Asked Questions

When is my order shipping?

As of July 31, we're sold out for 2023! For pre-orders of devices, your order will ship in February 2024.

For solution only orders, your order will ship in 7 business days.

For peace of mind, our 30-day return policy does not begin until the device has been activated. That means you can order in the middle of winter and rest well knowing you'll be able to test the device calmly in the spring.


When will my subscription begin for pre-orders?

Your device will be shipped in February 2024, and it will come with your first FREE bottle(s). There won't be any charges for this initial bottle. However, your subscription will start upon receiving this first bottle, and you will be charged for the next one. You'll receive an email notification about the charge five days before the next shipment, which is expected to be processed around March 20, 2024. 


Can I cancel my order?

We know our customers want their products as fast as possible, so we optimize for order processing time.

You can cancel your device order before it ships, however if the order has been fulfilled you'll need to follow our return process. If you absolutely need to cancel your order, give us a call +1 833-473-3617 and we will do our best. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.


How can I cancel my subscription?

If you are looking to cancel your solution subscription, please refer to this article for instructions.


Can I change my shipping address or date of delivery after the item has shipped?

We know our customers want their products as fast as possible, so we optimize for order processing time. If your device has already shipped, the fastest and most effective way to change your shipping address or date of delivery is by signing up for UPS My Choice and speaking with them directly. Please note that we use Fedex to ship solution subscription orders.

With UPS My Choice you can:

  • Receive proactive delivery alerts
  • Manage your deliveries with a Delivery Planner
  • Authorize shipment release
  • Reroute and reschedule deliveries
  • Provide delivery instructions to your driver
  • Leave your packages with a neighbor

Can I expedite my shipping or get my OtO to ship sooner?

At this time we do not offer faster shipping options. Thank you for your understanding!


I live in Ontario, can I pick up my package from your office?

Unfortunately at this time we cannot accommodate in-person pickups. 


My tracking number is not working.

There can sometimes be a delay for tracking information to be updated on the shipping company's website, please wait 24 hours to see if there is any movement. If still no activity, the tracking number could have been incorrectly allocated to the wrong carrier account at which point you can try to use it on FedEx, UPS or USPS. If still not working, please reach out to care@otolawn.com.


My package is missing.

If your order tracker shows that your order has been delivered but the package has not been delivered, please check the following:

  • Verify that the shipping address in the tracker is correct (typos, missing apartment numbers, and zip codes are the usual culprits).
  • See if there is a delivery slip or attempted delivery notice.
  • Ask your neighbors if the package was delivered to them by mistake.

If you can’t locate the delivery, please contact us as well as FedEx to open an investigation. (Start a FedEx claim in the U.S. or Canada.)

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