OtO Lawn

Shipping Policy & FAQs

You can purchase your OtO device or any OtO Solution from our website. Order now, est. delivery in 2-3 business days.

Tracking Orders

Within 24 hours of checkout, you will receive a purchase confirmation email with your order number, please use that number to view the status of your order here.

  • When the order ships from one of our fulfillment centers, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available.

Shipping Rates

Shipping is FREE. There is no charge for shipping, customs or returns!

Shipping Locations

At this time, we are only shipping to the continental USA, Canada, Hawaii and Alaska.

If you are located outside the USA and Canada, please send us an email at care@otolawn.com so we know you're interested in bringing OtO to your region! 

 

Frequently Asked Questions

Where can I find my order number?

Your order number is located in the email we've sent to you when you placed the order. It should appear in this format:

When will my subscription begin for pre-orders/backlogged units?

Your first bottle will ship with your device. Your subscription will not begin until you have your device, so there is no worry about paying for a subscription you can't use!

Can I cancel my order?

You can cancel your device order before it ships, however if the order has been shipped you'll need to follow our return process.

If you absolutely need to cancel your order after it ships, give us a call +1 833-473-3617 and we will do our best. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.

How can I cancel my subscription?

If you are looking to cancel your solution subscription, please refer to this article for instructions.

Can I change my shipping address or date of delivery after the item has shipped?

We know our customers want their products as fast as possible, so we optimize for order processing time. If your device has already shipped, the fastest and most effective way to change your shipping address or date of delivery is by signing up for UPS My Choice and speaking with them directly. Please note that we use Fedex to ship solution subscription orders.

With UPS My Choice you can:

  • Receive proactive delivery alerts
  • Manage your deliveries with a Delivery Planner
  • Authorize shipment release
  • Reroute and reschedule deliveries
  • Provide delivery instructions to your driver
  • Leave your packages with a neighbor

Can I expedite my shipping or get my OtO to ship sooner?

At this time, we do not offer faster shipping options. Thank you for your understanding!

I live in Ontario, can I pick up my package from your office?

Unfortunately, at this time we cannot accommodate in-person pickups. 

My tracking number is not working.

There can sometimes be a delay for tracking information to be updated on the shipping company's website, please wait 24 hours to see if there is any movement. If still no activity, the tracking number could have been incorrectly allocated to the wrong carrier account at which point you can try to use it on FedEx, UPS or USPS. If still not working, please reach out to care@otolawn.com.

My package is missing.

If your order tracker shows that your order has been delivered but the package has not been delivered, please check the following:

  • Verify that the shipping address in the tracker is correct (typos, missing apartment numbers, and zip codes are the usual culprits).
  • See if there is a delivery slip or attempted delivery notice.
  • Ask your neighbors if the package was delivered to them by mistake.

If you can’t locate the delivery, please contact us as well as FedEx to open an investigation. (Start a FedEx claim in the U.S. or Canada.)

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