Wi-Fi: Troubleshooting Guide

If you are having issues with Wi-Fi or are in the middle of setting up your OtO for the first time, here are a few things to consider:

1. Ensure that your app is up-to-date with the latest version. Visit your app store to verify if it is updated.
2. Turn the switch to wake OtO. If the LED light does not flash any color, your battery is dead and you will need to recharge in order to connect to WiFi.

Network & Router Considerations

1. Ensure your router is powered on and is broadcasting on a 2.4 GHz network. If you have a mesh or dual-band router, you’ll want to make sure to connect to a separate 2.4 GHz band—not the 5GHz band. Here are a few tips on how to do this.
2. Remove punctuation and emojis from the WiFi network name. If your WiFi network name contains any punctuation marks (such as apostrophes, " ' ", etc.) or emojis, kindly remove them and try to connect again.
3. Ensure you are entering the correct WiFi network password. 
4. If you are using an iPhone: Ensure your phone is also connected to the network you want OtO to be connected to. If your phone is not connected to the Wi-Fi network, it will not show up in the list of available networks.
5. Try restarting your router. Most routers just need to be unplugged and plugged back in to restart them, it might not be a bad idea to consult your router's documentation for specific instructions. Once your router finishes restarting, test it by connecting to your Wi-Fi network with a laptop or a mobile device.
6. If your WiFi signal strength is low, consider moving the router closer to your OtO (if possible) or looking into a WiFi range extender to provide a stronger signal. Continue troubleshooting low WiFi signal here.
7. If the above steps don’t work, try connecting via mobile hotspot. Depending on whether you're an iOS or an Android user, you can enable your hotspot by following these steps.

   Once your Personal Hotspot is enabled, your phone's hotspot can be discovered on the app. Open up the OtO Device you want to connect and then tap the Settings icon in the upper left corner > Network Settings > Connect and scroll until you see the device's hotspot name under the available networks.  

   NOTE: If you’re able to connect to a hotspot but not to your home network, this indicates an issue with the WiFi network. Ensure that you’re connected to a 2.4 GHz network, are entering the correct network password.

Other Considerations

1. Double check your app permissions. In order for OtO to function properly, both "Nearby devices permission" and "Local network" should be enabled. To modify these settings on your iPhone, click here, and for Android users click here.
2. Turn on Location Services on your phone. If location services are turned off, no WiFi networks will appear in the Send WiFi Credentials screen, and you may not be able to change your WiFi network. Learn how to turn on location services here.

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