"Unknown error" Issue

On July 8, 2026, some users experienced difficulty watering manually or on schedule and may have seen an “Unknown Error” message.

The root cause has now been identified and resolved. Anyone who previously encountered this error should try watering again.

The issue occurred while we were making internal improvements to how OtO’s systems operate. A system update was applied to some accounts before a related update was fully available, which temporarily prevented watering commands from being completed.

The remaining update will be delivered automatically in the future and is intended to improve account stability and reliability. No action is required from customers.

If you are still experiencing the error, please submit a screenshot using the Report an Issue button in the OtO app.

Thank you for your patience while we worked to resolve this issue.

Your friends at OtO 💚