The OtO device uses Bluetooth connectivity from your mobile device when editing zone boundaries and Wi-Fi credentials.
Connecting to Bluetooth
When you set up your OtO device for the first time you will be prompted to connect to your mobile's Bluetooth.
- Your OtO device's status light will blink blue, indicating it is searching for a signal.
- Select your OtO device from your list of nearby Bluetooth devices (you're looking for "otoXXXXX")
- Once OtO has connected to Bluetooth, the status light will glow solid blue.
Troubleshooting
| Issue | Possible Cause | Remedy |
| Status light not blinking blue upon turning switch / pressing button (depending on hardware version) | Battery is dead | Charge the device using the provided wall adapter for a minimum of 8-24 hours (checking intermittently). |
| Not staying connected or connecting to Bluetooth (connecting and disconnecting) | Battery could be low |
Charge the device using the provided wall adapter for a minimum of 8-24 hours (checking intermittently).
If the above does not solve the issue, please try using another phone. |
| When setting up a new device, cannot find OtO on the "Choose Your Device" page | Phone location is turned off | Turn your phone's location on |
| When creating or editing a zone, app stuck on zone setup screen (spinning) | ||
| OtO Status Light Solid Blue but OtO not connected to phone. |
Bluetooth App Issue | Force close the app and try again. If that continues to fail, please try a different mobile phone or tablet. |
|
Phone asks for a pairing code |
Attempting to pair OtO through phone settings. | Connect the OtO to bluetooth exclusively through the OtO app. If that continues to fail, please try a different mobile phone or tablet. |
FAQs
Is OtO always connected to Bluetooth?
No. OtO is only required to connect to Bluetooth to perform the following functions:
- Setting and editing zones
- Setting and editing the Wi-Fi network
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