OtO isn't charging part 1

If the battery has died completely (for example, after not using the device in the winter or not being exposed to sunlight), it can take up to 24 hours (in come cases, more than 24 hours) for the unit to come back online.

☝️IMPORTANT: If the battery is completely dead, do not attempt to charge the device on solar alone. Doing so could damage the battery itself. Bring the OtO inside and charge it using the provided wall charger.

1. Please check that the two pins in the power plug of the unit are not damaged. If the pins have been damaged, send us a picture.

2. Triple check that the outlet you are using is operational. You'd be surprised how often customers find their outlet is not operational. Try plugging OtO into a different outlet.

3. Ensure the two cylindrical ends are pushed together firmly. You should feel a small click to confirm they are connected. 

4. Ensure the power adapter collar (on the wall adapter) is screwed on tight. It is possible it has gotten loose.

5. Plug in the device using the provided power cable and ensure it is plugged in for at least 24 hours.

You know if the device is charging successfully because the LED light will glow solid red (note, it may take some time for the LED to turn on if the battery has been dead for an extended period of time).

Note: If the battery is dead, the device will not get enough power from the sun alone. We suggest you plug it in for 24 hours so you can work with a full charge.

If you've checked the steps above and your OtO still won't charge

Verify if you have any of the following OtO devices:

(tip: Check the sticker under the lid or in the mobile app for this information)

My device is listed

If your device is found in the list above, please proceed to Step 2: Cycling Workflow.

My device is not listed above

If your unit isn't part of this list, and the problem persists, please email us at care@otolawn.com and we'll assist you as quickly as we can!