OtO Lawn

Shipping Policy & FAQs

You can purchase your OtO device or any OtO Solution from our website.

As of July 31, we have sold out of OtO devices! To make sure you get one next year, you can pre-order now with an estimated delivery in February 2024.

Pre-ordering Details

  • When you pre-order, we'll charge your payment method right away. But if you change your mind and want to cancel, you can do so anytime without any extra fees.
  • If you order a solution subscription along with an OtO device, it won't start until we ship the device. Your first bottle will come with the device, and the subscription will automatically resume on May 20, 2024.

Solution-only Orders

  • If you're only ordering solutions (no device), they will ship within 7 business days.
  • The first bottle will be sent right away, and the subscription will pause and resume on March 20, 2024 (if ordered before October 1, 2023) or May 20, 2024 (if ordered after October 1, 2023).

For peace of mind, our 30-day return policy does not begin until the device has been activated. This means you can order in the winter and take your time testing it in the spring without any pressure.

Tracking Orders

Within 24 hours of checkout, you will receive a purchase confirmation email with your order number, please use that number to track your order here.

  • When the order ships from our fulfillment center, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available.
  • All our USA orders ship from Ohio. All our Canadian orders ship from Ajax, ON.

Shipping Rates

Shipping is FREE. There is no charge for shipping, customs or returns!

Shipping Locations

At this time we are only shipping to US and Canadian addresses. 

If you are located outside the USA and Canada, please send us an email at care@otolawn.com so we know you're interested in bringing OtO to your region! 



Where can I find my order number?

Your order number is located in the email we've sent to you when you placed the order. It should appear in this format:

When will my subscription begin for pre-orders?

Your device will be shipped in February 2024, and it will come with your first FREE bottle(s). There won't be any charges for this initial bottle. However, your subscription will start upon receiving this first bottle, and you will be charged for the next one. You'll receive an email notification about the charge five days before the next shipment, which is expected to be processed around May 20, 2024. 

Can I cancel my order?

You can cancel your device order before it ships, however if the order has been fulfilled you'll need to follow our return process. If you absolutely need to cancel your order, give us a call +1 833-473-3617 and we will do our best. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.

How can I cancel my subscription?

If you are looking to cancel your solution subscription, please refer to this article for instructions.

Can I change my shipping address or date of delivery after the item has shipped?

We know our customers want their products as fast as possible, so we optimize for order processing time. If your device has already shipped, the fastest and most effective way to change your shipping address or date of delivery is by signing up for UPS My Choice and speaking with them directly. Please note that we use Fedex to ship solution subscription orders.

With UPS My Choice you can:

  • Receive proactive delivery alerts
  • Manage your deliveries with a Delivery Planner
  • Authorize shipment release
  • Reroute and reschedule deliveries
  • Provide delivery instructions to your driver
  • Leave your packages with a neighbor

Can I expedite my shipping or get my OtO to ship sooner?

At this time we do not offer faster shipping options. Thank you for your understanding!

I live in Ontario, can I pick up my package from your office?

Unfortunately at this time we cannot accommodate in-person pickups. 

My tracking number is not working.

There can sometimes be a delay for tracking information to be updated on the shipping company's website, please wait 24 hours to see if there is any movement. If still no activity, the tracking number could have been incorrectly allocated to the wrong carrier account at which point you can try to use it on FedEx, UPS or USPS. If still not working, please reach out to care@otolawn.com.

My package is missing.

If your order tracker shows that your order has been delivered but the package has not been delivered, please check the following:

  • Verify that the shipping address in the tracker is correct (typos, missing apartment numbers, and zip codes are the usual culprits).
  • See if there is a delivery slip or attempted delivery notice.
  • Ask your neighbors if the package was delivered to them by mistake.

If you can’t locate the delivery, please contact us as well as FedEx to open an investigation. (Start a FedEx claim in the U.S. or Canada.)

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