My OtO device keeps disconnecting from my Wi-Fi network

If you are having trouble connecting your OtO to your network for the first time, or receive an error code during connection, please check these instructions: 

Wi-Fi: Troubleshooting Guide – OtO Lawn.

How can I tell if my OtO has intermittent connectivity?

You can tell the device is experiencing connectivity problems if the device displays "offline" in the app AND the LED status light blinks any color when you turn the switch (or press the button, depending on your hardware version). You will also receive a notification indicating that OtO is offline.

NOTE: If the LED light does not respond after you press the button, the battery is dead.

If you have successfully connected your OtO device to your network, but OtO continues to disconnect

Here are some helpful tips to get your OtO back online:

1. If your router supports both 2.4 GHz and 5 GHz (with automatic switching), we recommend you disable band steering for the OtO devices. This ensures OtO stays connected to the 2.4 GHz band and won't lose connection if you router decides to swap it to 5 GHz.
2. If you are using a mesh network with multiple access points, move the access point closer to the exterior wall nearest OtO. Avoid having OtO switch between multiple access points.
3. Quick router settings that help 2.4 GHz range
   • Ensure 2.4 GHz is enabled (though not required, a dedicated 2.4 GHz SSID often helps for setup).
   • Set channel width to 20 MHz on 2.4 GHz; channels 1, 6, or 11 usually perform best.
   • Security mode WPA2 or WPA2/WPA3 mixed (WPA-Enterprise not supported).

If your OtO's connection continues to drop unexpectedly, contact your ISP or reach out to OtO Lawn Support.