Since you won't likely need to fertilize or control mosquitos over the winter, we automatically pause all subscriptions over the winter!
You will not receive any bottles or charges over the winter.
You do not need to cancel your subscription over the winter. It will automatically pause and start again on March 20, 2024.
|If you subscribed before September 30, 2023||
For solution-only orders: you will receive your first bottle right away. Your second bottle will be shipped on March 20, 2024.
For Device + Solution orders: your first bottle will be shipped together with your device. Your second bottle will be shipped on May 20, 2024.
|If you subscribe between October 1, 2023 and March 19, 2024||
For solution-only orders: you will receive your first bottle right away.
For Device + Solution orders: your bottle will be shipped together with your device
For both, your second bottle will be shipped on May 20, 2024.
If you subscribe on or after March 20, 2024
You will receive your first bottle right away.
Your subscription will renew every 2 months and will auto-pause by August 30, 2024 (total of 3 bottles per season, per subscription).
- The subscription program includes up to 3 bottles per year
- You will receive a charge notification via email 5 days before the next shipment is processed
- You can cancel at any time before the bottle is shipped
- If you do not want your subscription to pause, simply send us an email to firstname.lastname@example.org
It doesn't look like my subscriptions were paused?
If you manually paused your own subscription before September 1, we assumed this was your desired restart date and have left it as-is. That means we won't automatically change your subscription to restart on March 20.
Please email us at email@example.com if you would like us to switch you to the regular March 20 schedule OR refer to the "Manage your OtO Subscription" email to access your personal portal via your Subscription Access Link.
It's winter, will I be charged for a subscription?
Nope! If you are buying OtO and subscribing for the first time over the winter, you will receive the first bottle with your device. We suggest you put this bottle away in a safe place and install it on March 20. Your 3-bottle subscription will resume on May 20!