OtO Lawn

How do I edit or cancel my OtO-fill Solution Plan Subscription?

Don't forget: Unless you specifically request otherwise, all OtO Subscriptions automatically pause in the fall and start again in the spring!


How to Access Your Portal

You can manually add, edit, or cancel your solution subscriptions at any time through your own customer portal.

  1. When you purchase your first OtO subscription, you will receive a separate Subscription Confirmation email entitled "Manage your OtO Subscription Here"
  2. Click "Manage subscription" in the email.


3. You will then be taken to your own unique customer portal where you can view your subscriptions, see your next shipments, delivery schedule, purchase history, edit shipping addresses, payment methods, add or cancel your subscriptions.


For security reasons, the Access Link does expire after a certain amount of time. 


If Link Has Expired

If you try to access the link and it has expired, you'll be taken to this page:


  1. Click "Get a login link."
  2. Provide your email. You must use the email that you used when you first purchased your subscriptions.
  3. You will receive a new Access Link via email immediately (please note, for security reasons this link expires after 24 hours).
  4. OPTIONAL: You will also be given the option to create a new Shopify account if one is not associated with your email. This is optional.


Alternatively, if you did not receive this email or need further assistance. You can email us at care@otolawn.com. We'd be happy to help you!

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