OtO Lawn

Shipping Policy

You can purchase your OtO device or any OtO Lawn Solution from our website.

  • Solution-only orders ship in 3-5 business days. OtO devices are currently estimated to begin shipping again in November 2022. Sign up for our email list and mark us as 'safe' to stay up to date on all our shipping timelines!
  • Within 24 hours of checkout, you will receive a purchase confirmation email
  • When the order is processed, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available
  • All our orders ship from Ohio

 

Shipping Rates

Shipping is FREE. There is no charge for shipping, customs or returns!

Shipping Locations

At this time we are only shipping to US addresses. 

Liability for Lost or Stolen Goods

OtO Inc. is not responsible for lost or stolen items occurring after delivery of the product to the customers delivery address.

Any lost or stolen packages in transit before arriving at their destination will be recorded and immediately addressed for our customers. In the event that either has taken place please email us at care@otolawn.com and include your order number, name and the estimated delivery time. OtO Inc. will investigate the nature of the loss and will work towards tracking your package down. In the event that the product cannot be found, OtO Inc. will refund or send a replacement at no additional cost or charge.

 

FAQs

When is my order shipping?

Solution-only orders ship in 3-5 business days. Due to part shortages, OtO devices are currently estimated to begin shipping again in November 2022. 

For peace of mind, our 30-day return policy does not begin until the device has been activated. That means you can order in the middle of winter and rest well knowing you'll be able to test the device calmly in the spring.

Can I cancel my order?

You can cancel your order at any time. To cancel your order, give us a call +1 (510) 944-0993 or send us an email care@otolawn.com. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.

If you are looking to cancel your solution subscription, please refer to this article for instructions.

 

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Comments

  • Avatar
    RICK KAY BROWN

    Hello, I just purchased my 6th device on 5/23/22. I havent received a shipping notification yet. Is there an update on shipping for my order placed on the 23rd?

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  • Avatar
    Madeleine Lee

    Hello Rick! Thank you for reaching out. Exciting that you are getting a 6th device! We're currently experiencing a short backlog, therefore your unit is scheduled to ship out from our US facility at the end of June. Make sure you have us marked as safe in your inbox as we are sending out bi-weekly updates via email to keep you in the loop!

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