OtO Lawn

When will my order ship?

You can purchase your OtO device or any OtO Lawn Solution from our website.

Shipping update as of September 27, 2021

Exciting news: the backlog is thinning out, and orders made on and after September 27 are anticipated to be shipped in 4-5 business days 

If you ordered before September 27, here are your estimated ship dates:

Order Date Estimated Ship Date
June 5 - June 15 EOD September 17, 2021
June 16 - Aug 25 EOD September 24, 2021
Aug 26 - Sept 17 EOD September 30, 2021

Thank you for your patience! We're thrilled to be finally out of the backlog woods.

 

Our Shipping Policy

Within 24 hours of checkout, you will receive a confirmation email for your order. 

All orders are processed within 4-5 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another email once your order has shipped which will include a tracking number that you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

Shipping Rates

There is no charge for shipping or customs!

Shipping Locations

At this time we are only shipping to US addresses. 

Liability for Lost or Stolen Goods

OtO Inc. is not responsible for lost or stolen items occurring after delivery of the product to the customers delivery address.

Any lost or stolen packages in transit before arriving at their destination will be recorded and immediately addressed for our customers. In the event that either has taken place please email us at care@otolawn.com and include your order number, name and the estimated delivery time. OtO Inc. will investigate the nature of the loss and will work towards tracking your package down. In the event that the product cannot be found, OtO Inc. will refund or send a replacement at no additional cost or charge.

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Comments

  • Avatar
    Brian Beland

    Hello,

    Are these lead times still accurate as of July 2021?

    Thanks.

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    Madeleine Lee

    Hello Brian! Yes these shipping timelines are accurate and we try to keep this article as up to date as possible. Please let us know if you have any other questions!

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    Matthew Wood

    I just purchased an Oto on the 26th of September and received an email stating a 10-12 week delivery estimate. Is is that accurate given your backlog clearing?

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    Madeleine Lee

    Hey Matthew! No, there was a typo in that email automation and that is not correct. You should be expecting your order to arrive in 4-5 business days if you ordered on September 26! Please let me know if you have any other questions!

    Edited by Madeleine Lee
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