Shipping Policy

You can purchase your OtO device or any OtO Solution from our website.

• Due to high demand, our device shipping timelines are slightly slower than usual. All orders with devices may take 2 weeks or longer to ship.
• All solution-only orders ship in 7 business days.
• Kindly be advised that there will be a slight delay in processing Canadian orders. Canadian orders may take slightly longer to arrive.
• Within 24 hours of checkout, you will receive a purchase confirmation email.
• When the order is processed, you will be emailed a shipping confirmation with tracking number for your order. Please allow up to 24 hours for the tracking information to become available.
• All our USA orders ship from Ohio with UPS.

Shipping Rates

Shipping is FREE. There is no charge for shipping, customs or returns!

Shipping Locations

At this time we are only shipping to US and Canadian addresses. 

If you are located outside the USA and Canada, please send us an email at care@otolawn.com so we know you're interested in bringing OtO to your region! 

FAQs

When is my order shipping?

Due to high demand, our orders are slightly delayed. Most orders will ship in 7 business days, therefore it could take 10 business days or more for an order to arrive. We thank everyone for their patience during this time!

Please keep in mind that delivery may take longer during and after high-volume periods such as Black Friday. Unexpected events such as severe weather issues can also cause delays in transit time and may add a couple of days to your estimated date of delivery. That said, we'll do everything in our power to get your order to you as soon as possible.

For peace of mind, our 30-day return policy does not begin until the device has been activated. That means you can order in the middle of winter and rest well knowing you'll be able to test the device calmly in the spring.

Can I cancel my order?

We know our customers want their products as fast as possible, so we optimize for order processing time.

You can cancel your device order before it ships, however if the order has been fulfilled you'll need to follow our return process. If you absolutely need to cancel your order, give us a call +1 833-473-3617 and we will do our best. Don't forget, if you change your mind after making a purchase, you do have 30 days to return your device and solutions for a full refund, no shipping or restocking charges will be applied.

How can I cancel my subscription?

If you are looking to cancel your solution subscription, please refer to this article for instructions.

Can I change my shipping address or date of delivery after the item has shipped?

We know our customers want their products as fast as possible, so we optimize for order processing time. If your device has already shipped, the fastest and most effective way to change your shipping address or date of delivery is by signing up for UPS My Choice and speaking with them directly. Please note that we use Fedex to ship solution subscription orders.

With UPS My Choice you can:

• Receive proactive delivery alerts
• Manage your deliveries with a Delivery Planner
• Authorize shipment release
• Reroute and reschedule deliveries
• Provide delivery instructions to your driver
• Leave your packages with a neighbor

Can I expedite my shipping or get my OtO to ship sooner?

At this time we do not offer faster shipping options. Thank you for your understanding!

My package is missing.

If your order tracker shows that your order has been delivered but the package has not been delivered, please check the following:

• Verify that the shipping address in the tracker is correct (typos, missing apartment numbers, and zip codes are the usual culprits).
• See if there is a delivery slip or attempted delivery notice.
• Ask your neighbors if the package was delivered to them by mistake.

If you can’t locate the delivery, please contact us as well as FedEx to open an investigation. (Start a FedEx claim in the U.S. or Canada.)