What is OtO's warranty policy?

OtO warrants the first consumer purchaser that OtO smart sprinkler products, when shipped in its original packaging and sold or distributed by OtO or an authorized reseller, will be free from defective workmanship and materials under normal home use for 2 years from the date of the original purchase.

You can find full details regarding the warranty policy on the OtO Website by clicking here.

Please note that:

• Devices used outside of the USA or Canada are not covered by our warranty policy
• OtO is NOT intended to be used or stored in temperatures where water can freeze.  Damage due to freezing is NOT covered under warranty
• This warranty only applies to products purchased directly from otolawn.com or authorized retailers, and any products purchased from unauthorized sellers/dealers/resellers are not covered by this warranty

Have a service question? 

Email care@otolawn.com. Please be sure to include a photo or video of the behavior you are experiencing in this email, as this will help our technical support team provide you with the best course of action moving forward.