What is your return policy?

Try your OtO for 30 days risk-free.

We’re sure you’ll love your OtO. That’s why we have a 30 day money back guarantee and 2 year parts and labor warranty.

To be eligible for a return, your device must be in its original packaging and include all accessories the device came with originally. You can return your OtO within 30 days of activation for a full refund. Proof of purchase must accompany the return. 

To start a return, you can contact us at care@otolawn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. There are NO customs or shipping fees associated with returns. Items sent back to us without first requesting a return will not be accepted.

Extended Holiday Returns

We want to make sure you and your gift recipients are happy with their OtO. 

Our 30 day risk-free return policy for all OtO devices purchased means you or your recipient has 30 days after the day they activate it to decide. Refunds will be made in the same form as the original payment.

Cancellations

Customer can cancel their order any time before it has shipped. Once an order has been shipped from our warehouse, we will kindly ask customers to send the unit back before a refund can be processed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once your return has been marked as in transit, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at care@otolawn.com.