OtO Lawn

What is your return policy?

Try your OtO for 30 days risk-free.

We’re sure you’ll love your OtO. That’s why we have a 30 day money back guarantee and 2 year parts and labor warranty.

To be eligible for a return, your device must be in its original packaging and include all accessories the device came with originally. 

To start a return, you can contact us at care@otolawn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. There are NO customs or shipping fees associated with returns. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

Once we have received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Returning Solutions

Because of the nature of the product, OtO Lawn solutions cannot be returned. If you are unhappy with your OtO Lawn solutions product, send us an email and we'll make it right.

 

You can always contact us for any return question at care@otolawn.com.

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