I can't get 30 feet / Troubleshooting short reach

OtO can reach about up to 30 feet with the right conditions. Here's how to troubleshoot issues where OtO will not reach 30 feet.

As OtO does not contain an internal pump, it's reach is entirely dependent on it's environment. As a result, the vast majority of reach issues are due to a customer's source water pressure.

How far does OtO reach?

OtO does not have a pump inside, therefore it's max reach is highly dependent on your home's water pressure. However, it is not the only factor on your device's reach. There are several other influences to keep in mind:

• Municipal water supply, how many homes are sharing the same supply as well as your distance from the supply
• Your home's elevation
• Your home's plumbing system including pipe size and material and pressure regulators
• The accessories leading to OtO including the hose and any splitters, backflow valves or connectors

As a result, measuring your home's water pressure is a good baseline to guesstimate how far OtO will reach, but it doesn't tell us the full story.

Instead, you can use the table and graph below to estimate how far your OtO will reach with a given water pressure (measured at hose-end). Note that you are most likely to get a maximum reach somewhere near the average for a given water pressure.

For example, if you have a water pressure of 50 PSI, you can expect a maximum reach somewhere between 20-40 feet, with the average reach at that water pressure being about 30 feet.

Based on our field data.

Not sure what your water pressure is? We do recommend getting a pressure gauge from your local hardware store to measure it yourself, but the average household in the USA and Canada has between 40 and 80 PSI.

If the water pressure is too low, it can lead to poor performance of plumbing fixtures, like weak showers and slow-filling toilets. On the other hand, if the pressure is too high (i.e. greater than 80 PSI), it can stress the plumbing system and potentially lead to failures and leaks.

What you need to maximize reach

In order to maximize OtO's reach:

• Your water source (spigot) should be open all the way.
• Use only a heavy duty rubber hose that is 5/8" or better yet, 3/4". DO NOT USE Narrow or expandable hoses as they will restrict the water flow, limiting your reach.
• Avoid connectors, splitters, coils or bends in the hose. Any restrictions to the water flow will limit your reach.

What if I can't get 30 feet?

There are several factors that influence how far OtO is able to water. Consider the following in order to reduce water pressure and flow rate loss:

1. Check that the water source (spigot) is turned on all the way. 
2. Ensure there are no kinks, coils or sharp turns in the hose. Unravel the hose completely.
3. Remove any quick connectors, splitters or other objects that may cause restrictions along the line.
4. Clean out OtO's rubber gasket (at the hose connection). Remove any buildup or debris.
5. Keep hose short. We recommend a hose that is less than 50 feet in length.
6. Use a wider hose. We recommend a high-quality hose with an 5/8 inch interior diameter (ID) or greater. DO NOT use a cheap, lightweight hose or an expandable hose.
7. Fix any leaks. If the water is dripping at either hose connection, this can cause a loss of pressure or flow, which will make your reach shorter.
8. Check your water pressure. Review the table above to understand how water pressure affects maximum reach. Having 50 PSI does not guarantee a reach of 30 feet.
9. Check your home's pressure regulator

How can I increase my water pressure?

You can sometimes increase your home's water pressure at your pressure regulator.

Check out the video below to learn how to do this!

Learn more

• Learn how to choose the right hose to use with OtO
• Learn what to do if you reach is decreasing over time